Privacy Policy
Your privacy matters to us. Learn how we protect and handle your data.
Last Updated: March 2026
What We Protect
Your Data
Protected with encryption and security
Your Choice
Control what you share with others
Your Rights
Delete or access your information
Your Safety
Protected against fraud and misuse
Introduction
SaathiSutra ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our matrimonial platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using SaathiSutra, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you register an account on SaathiSutra, we collect: • Full name, date of birth, and gender • Contact information (email address, phone number) • Physical characteristics (height, body type, etc.) • Religious and caste information (optional) • Educational and professional details • Location and residential information • Photographs and profile descriptions • Family background information • Preferences for matching (age range, location, religion, etc.) • Payment information for premium memberships You are solely responsible for the accuracy and authenticity of the information you provide.
1.2 Information Collected Automatically
• Device information (device type, operating system, unique device identifiers) • Browser data and cookies • IP address and location data • Pages visited and time spent on our platform • Search queries and interactions • Communication metadata (not message content) • Usage patterns and user behavior analytics
1.3 Information from Third Parties
• Social media platforms (if you choose to register via social login) • Payment processors (transaction information) • Identity verification services • Background check providers (with your consent)
2. How We Use Your Information
We use collected information to:
• Create and maintain your account • Verify your identity and prevent fraud • Match you with compatible profiles based on your preferences • Facilitate communication between members • Process payments and subscriptions • Improve our platform and user experience • Send you notifications about matches and messages • Provide customer support and respond to inquiries • Comply with legal obligations • Enforce our Terms of Service • Analyze platform usage and trends • Conduct research and development • Personalize content and recommendations • Market our services (with consent)
3. Information Sharing & Disclosure
3.1 How We Share Information
Your profile information is visible to other members as part of our matching service. You can control the visibility of certain information through privacy settings. We may disclose your information: • To other members (profile details, photos, chat history) • To service providers who assist in our operations (payment processors, email providers, analytics) • To legal authorities when required by law • In case of business transfers or acquisitions • To protect against fraud and security threats • With your explicit consent
3.1 Third-Party Services
We use third-party service providers for: • Payment processing • Email delivery • Analytics and data analysis • Cloud hosting • Customer support • Identity verification These providers are contractually obligated to maintain confidentiality and use data only for providing services.
4. Data Security
4.1 Security Measures
We implement industry-standard security measures to protect your information: • SSL/TLS encryption for data transmission • Secure password hashing • Two-factor authentication (2FA) • Regular security audits • Restricted access to sensitive data • Firewall protection • Intrusion detection systems However, no method of transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.
4.2 Your Responsibility
• Choose a strong, unique password • Never share your password or account details • Log out after each session • Report suspicious activity immediately • Update your personal information regularly • Review your privacy settings periodically
5. Data Retention
5.1 How Long We Keep Your Data
• Active Account: Data retained for the duration of your membership • Deactivated Account: Data retained for 30 days (after which it can be permanently deleted) • Conversations: Archived for 90 days after deletion • Payment Records: Retained for 7 years (legal requirement) • Cookies: Retained for up to 2 years • Analytics Data: Aggregated and retained for 24 months You can request permanent deletion of your account at any time. However, some data may be retained to comply with legal obligations.
6. Your Rights & Choices
6.1 Access & Correction
You have the right to: • Access all personal information we hold about you • Correct inaccurate or incomplete information • Request a copy of your data in portable format • Update your profile information anytime
6.2 Deletion Rights
You can: • Delete your account permanently • Remove specific information from your profile • Delete past conversations • Opt-out of data collection for analytics Note: Some data may be retained for legal or security purposes.
6.3 Marketing Communications
You have the right to: • Opt-out of promotional emails • Unsubscribe from newsletters • Disable push notifications • Adjust communication preferences in settings You can manage these preferences in your account settings or contact our support team.
7. Cookies & Tracking
7.1 Cookie Policy
We use cookies and similar technologies for: • Session management • Remembering preferences • Security (CSRF protection) • Analytics and performance monitoring • Personalized recommendations • Advertising (with consent) You can control cookie settings in your browser. Disabling cookies may affect platform functionality.
8. Children's Privacy
8.1 Age Restrictions
SaathiSutra is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will immediately delete such information and terminate the minor's account. If you believe a child has provided us with information, please contact us immediately.
9. International Users
9.1 Data Transfer
If you are located outside India, your information will be transferred to and processed in India. By using SaathiSutra, you consent to this transfer. For users in the European Union (GDPR), we comply with data protection regulations and ensure appropriate safeguards for international data transfers.
10. Policy Changes
10.1 Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in practices, technology, legal requirements, or other factors. Changes will be effective 30 days after posting to our website. Your continued use of SaathiSutra after changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly.
Privacy Concerns?
If you have questions about this Privacy Policy or concerns about your data, contact our Privacy Team:
Email: amarkamboj61f@gmail.com
Phone: +91 9929511473
Address: Sri Karanpur, Sri Ganganagar, Rajasthan, India